3.5.- Phone calls

 

Exercise c on page 34

https://www.topworksheets.com/t/ls4ofXF6LBw

A typical day as a telephonic nurse video

What type of phone calls does a nurse in the nurse station receive?

Exercise d on page 34

Exercise e on page 34

https://www.topworksheets.com/t/nbN3uFawy2L

Individual Phone Vocabulary Exercise on Topworksheets:

https://www.topworksheets.com/t/izEUtNckrHx

Vocabulary Drilling Practice: 

Nurse: Good morning, this is _________. This is Nurse _______ ______. How can I help you?

Patient: Good morning. I’d like to make an appointment with _______, please.

Nurse: Sure, may I have your name, please? 

Patient: Yes, my name is _______.

Nurse: Thank you, _________. Let me check ______ schedule. Please (2)_____for a moment.

Patient: Okay, I’ll (2)_____.

Nurse: Thank you for waiting. ___________ has an opening _______at _______. Does that work for you?

Patient: Yes, that’s perfect. Actually, can I also have the ______ number of the billing department?

Nurse: Of course! The _____ is_______.

Patient: Can you _______ to the billing department?

Nurse: It'll be a pleasure.

Patient: I will appreciate it.

Nurse: Can I help you with anything else?

Patient: No, thank you. If I need anything else, I’ll call back.

Nurse: You’re welcome, _______. Have a good day!

Exercise f on page 34

Phone Conversation Between a Nurse and a Caller

 

Nurse: Good afternoon, this is St. Mary's Hospital, Nurse Helen speaking. How may I help you?

 

Caller: Hello, Nurse Helen. My name is John Miller. I'm calling to get some information about my sister, Emily Miller, who was admitted yesterday.

 

Nurse: Hi, Mr. Miller. I understand you're concerned, but unfortunately, I can't provide any specific information about our patients over the phone due to privacy regulations.

 

Caller: Oh, I see. That makes sense. Is there any other way I can get an update?

 

Nurse: I’d recommend giving Emily a call directly to check on her. She should be able to share any information she's comfortable with.

 

Caller: Alright, thank you, Nurse Helen. I appreciate the help.

 

Nurse: No problem, Mr. Miller. Let me check the extension number for Emily’s room. [A short pause] Okay, please hold while I put you through to her room.

 

Caller: Thank you, Nurse Helen.

 

Nurse: You're welcome. Connecting you now.

 

Caller: Thanks again!

 

Phone Conversation Between a Nurse and a Caller

 

Nurse: Good afternoon, this is _______ Hospital, Nurse _______ speaking. How may I help you?

 

Caller: Hello, Nurse _______. My name is _______. I'm calling to get some information about my _______, who was admitted _______.

 

Nurse: Hi, _______. I understand you're concerned, but unfortunately, I can't provide any specific information about our patients over the phone due to privacy regulations.

 

Caller: Oh, I see. That makes sense. Is there any other way I can get an update?

 

Nurse: I’d recommend giving _______ a call directly to check on her. She should be able to share any information she's comfortable with.

 

Caller: Alright, thank you, Nurse _______. I appreciate the help.

 

Nurse: No problem, _______. Let me check the extension number for _______’s room. [A short pause] Okay, please hold while I put you through to _______ room.

 

Caller: Thank you, Nurse _______.

 

Nurse: You're welcome. Connecting you now.

 

Caller: Thanks again!